Privacy Policy

Welcome to Irina Universe Realty. We are committed to safeguarding your privacy and supporting the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and handle your information when you visit our website or submit inquiries through our contact forms.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

We may collect the following types of personal information:

• Name – to identify you and personalize communication
• Email Address – to respond to your inquiries
• Phone Number – to contact you regarding your request
• Property Inquiry Details – information you provide about your real estate needs
• IP Address & Cookies – for website analytics and functionality

We use the information we collect for the following purposes:

• To respond to your inquiries and provide real estate services
• To share your inquiry with a licensed real estate agent who can assist you
• To send automated SMS notifications to the real estate agent about new inquiries (note: SMS is sent to the agent, not to you)
• To improve our website and services

When you submit an inquiry through our website, an automated SMS notification may be sent to our real estate agent to facilitate a timely response to your request.

By submitting this form, you agree that your inquiry information will be sent to a licensed real estate agent, who may receive an automated SMS notification about your request. You will not receive SMS messages.

By submitting a contact form on our website, you agree to the processing of your personal data according to this Privacy Policy and consent to your information being shared with a licensed real estate agent.

We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with:

• Licensed real estate agents who can assist with your inquiry
• WebGrowly LLC, our technology platform provider, which hosts this website and the underlying customer relationship management system
• WebGrowly's technology subprocessors, who act under strict confidentiality and data-protection agreements: Vercel Inc. (hosting and edge infrastructure), Supabase Inc. (authentication, database, file storage), OpenAI, L.L.C. (AI features such as the chat assistant and listing-related text), Resend, Inc. (transactional email delivery), Twilio Inc. (SMS messaging), and Mapbox, Inc. (address geocoding)
• Legal authorities when required by law, court order, subpoena, or to defend legal claims

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure HTTPS connections, encrypted data storage, and restricted access to personal information. However, no system is perfectly secure, and we cannot guarantee that unauthorized access, alteration, disclosure, or destruction will never occur.

You have the following rights regarding your personal data:

• Right to Access – request a copy of your personal data
• Right to Deletion – request that we delete your personal data
• Right to Correction – request correction of inaccurate data
• Right to Object – object to the processing of your data

To exercise any of these rights, please contact us using the information below.

For any privacy-related questions or requests, please contact us at:

When you download resources such as our Relocation Guide or other materials, we collect your email address with your explicit consent for the following purposes:

• To deliver the requested resource to you
• To send relevant real estate updates and opportunities (only with your consent)
• To provide relocation guidance and market insights

Our website features an AI-powered assistant to help answer your questions about real estate. Here's how we handle your AI chat data:

• Conversation Data – Your chat messages are processed to provide relevant responses and may be stored to improve our service quality
• No AI Training – Your conversations are NOT used to train AI models
• Lead Information – If you provide contact details during the chat, they will be used only to assist with your real estate inquiry
• Data Retention – Chat logs are retained for a limited period to support service quality and then automatically deleted
• No Consent Required – The assistant works without cookie consent: it uses session-only memory and stores no persistent identifier unless you click "Accept All" in the cookie banner

AI responses are generated automatically and may contain errors. Please verify important information independently.

We use cookies and similar tracking technologies to enhance your experience. When you first visit our website, you will see a cookie consent banner allowing you to:

• Accept All Cookies – additionally enables persistent identifiers used for analytics and AI assistant continuity across visits
• Essential Only – essential cookies and anonymous, identifier-free visit statistics only — everything works with session-only memory

Types of cookies we use:

• Essential cookies – required for basic site functionality (login sessions, preferences) — always active; no consent needed
• Anonymous visit statistics – cookieless page-view measurement (Vercel Analytics) plus session-scoped counting that uses only a temporary identifier deleted when you close your browser — neither can recognize you across visits, so no consent is required
• Persistent analytics & assistant identifiers – a persistent identifier that remembers your browser across visits, used for site analytics and AI assistant continuity — set only after you click "Accept All"

You can withdraw or change your consent at any time: the "Cookie preferences" link in the website footer reopens the consent banner, and choosing "Essential Only" deletes the persistent identifiers already stored on your device.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know – request disclosure of personal information collected about you
• Right to Delete – request deletion of your personal information
• Right to Opt-Out – opt out of the sale of personal information (we do not sell your data)
• Right to Non-Discrimination – we will not discriminate against you for exercising your rights

To exercise your CCPA rights, contact us at universemiamirealty@gmail.com. We will respond within 45 days.

We retain your personal information only as long as necessary:

• Contact form submissions – retained for 3 years or until you request deletion
• Email subscriptions – retained until you unsubscribe
• AI chat logs – automatically deleted after 90 days
• Analytics data – aggregated and anonymized after 26 months